Thank you for shopping at Ocean Theory Pvt Ltd. We strive to ensure your satisfaction with every purchase. Please read our return policy carefully to understand your options regarding returns and refunds.
Refund Period
Customers have up to 7 calendar days from the date of receipt to request a refund.
Conditions for Refund
To be eligible for a refund, the following conditions must be met:
- The product must be returned in its original packaging.
- The product must be unused and undamaged.
- The product must have the receipt or proof of purchase.
Refunds for Sale Items
Yes, we issue refunds for items purchased at a discounted price or during a sale period, subject to the same conditions outlined above.
Exchange Policy
We do not offer exchanges for products. If you wish to replace an item, please return the original item for a refund and place a new order for the desired product.
Initiating a Refund
To initiate a refund or discuss your options, please contact our customer service team by visiting our contact page: Ocean Theory Contact Us Page
Shipping Costs
Customers are responsible for return shipping costs. Shipping costs for the original purchase are non-refundable.
Refund Process
Upon receiving the returned item, we will inspect it to ensure it meets the conditions for a refund. Once approved, we will process the refund to the original method of payment. Please allow a reasonable amount of time for the refund to reflect in your account.